FAQs for Ordering Cookies

ABOUT DIGITAL COOKIE

We are working to make the Digital Cookie platform available to all girls in all areas in the next few years. Check participating Girl Scout council areas here.

Door-to-door sales are here to stay! Far from replacing the traditional cookie program, the Digital Cookie platform expands and enhances a girl’s experience by giving her a fun new way to learn twenty-first-century skills while providing another way to sell cookies. So this cookie season, depending on your location, a Girl Scout could approach you through a door-to-door sale, at a booth sale with a digital device, or through an email invitation to visit her Digital Cookie website.

Decisions about Girl Scout Cookie Program operations are made locally by councils. The Digital Cookie platform might not be offered in your council just yet, but we are working in collaboration with our local councils nationwide to make the Digital Cookie platform available.

As with the traditional Girl Scout Cookie Program, 100 percent of the net revenue earned from cookie sales will remain with the Girl Scout council that sponsors the sale. Girls decide how to spend their troop cookie money and reinvest it in their communities through “Take Action” projects and learning experiences, including travel. As a result, customers who purchase Girl Scout Cookies are not only getting a delicious treat—they are also making an important investment in their communities.

The latest iteration of the Girl Scout Digital Cookie platform is made possible by Dell. Their support will allow Girl Scouts to elevate their cookie business with new and enhanced features that will give girls the skills they need as entrepreneurs in the digital space. As part of Dell’s commitment to the Digital Cookie platform, Dell is supporting Girl Scout troops in underserved communities and providing them with tablets, allowing more girls to participate in the Digital Cookie platform. Dell is providing hundreds of thousands of girls across the country access to the Digital Cookie platform and the opportunity to take their cookie business to the next level with training resources and mentorship programs, setting them up for future success in the digital world.

GENERAL INFORMATION

Girl Scout councils contract with one of two licensed bakers, whose recipes and ingredients may differ slightly. Contact your local council to find out which baker they partner with.

Half of the Girl Scout councils served by Little Brownie Bakers are taking part in the "Super Six" initiative and selling the core five favorite Girl Scout Cookies (Thin Mints, Samoas, Tagalongs, Do-si-dos, and Trefoils), plus Savannah Smiles. Research shows that these core varieties appeal to the vast majority of customers. This initiative has been very successful and well received by both Girl Scout members and cookie consumers. The primary benefits to the participating Girl Scout councils are better management of cookie inventory and a streamlining of the sales process for girls and volunteers.

The licensed bakers may offer up to eight varieties of Girl Scout Cookies. Only three types are mandatory: Thin Mints, Peanut Butter Sandwich/Do-si-Dos, and Shortbread/Trefoils. Girl Scouts of the USA reviews and approves the varieties proposed by the bakers. Any of the five optional cookies can be changed every year.

Currently, two commercial bakers are licensed by Girl Scouts of the USA to produce Girl Scout Cookies: ABC Bakers and Little Brownie Bakers.

Every Girl Scout Cookie package is stamped with a seasonal "Use or freeze by" date. That date corresponds with the end of each cookie season. This means that Girl Scout Cookies with a date of September 2018 would be baked for the 2017–18 season.

Each Girl Scout council chooses a licensed baker, either ABC Bakers or Little Brownie Bakers. Each baker uses different names for some cookies. So a cookie may be called Trefoils when baked by one baker and Shortbread when baked by the other. The two cookies look and taste similar, but the name of the cookie and the recipe are dependent on the baker. The exception is Thin Mints, which is the name both bakers use to describe their chocolate-mint cookie.

Check out our new recipe page featuring great recipes—all made with Girl Scout Cookies as an ingredient! Also visit www.pinterest.com/GSUSA to find and share recipes.

Girl Scout Cookie packages are intended to be recyclable, but whether the packaging can be accepted depends on your local recycling service. ABC Bakers produces several Girl Scout Cookie varieties that are available in soft-pack only, and without a carton. The film overwrap is similar to the protective wrapping found inside all cookie varieties, and is recyclable. Film overwrap packaging is currently the "greenest" packaging available for Girl Scout Cookies, eliminating thousands of pounds of paperboard from the waste stream.

Cookie ingredients, nutritional information, and allergen information are clearly listed on both the cookie package and the cookie order form. This information can also be found in the Meet the Cookies section of the Girl Scout website. With special regard for allergen concerns, our bakers bake Girl Scout Cookies in state-of-the-art facilities, and consumers can be assured that every required safety protocol is adhered to in order to prevent cross-contamination of ingredients. Consumers with additional questions can find out more by visiting the baker websites: www.abcsmartcookies.com or www.littlebrownie.com. To find out which licensed baker supplies your council with cookies, please contact your council. Ingredients may differ slightly by baker.

INGREDIENTS

According to the American Dietetic Association, most people with diabetes can enjoy sugars in moderation as part of their meal plans, depending on blood glucose control and body weight. We encourage consumers concerned about sugar intake to discuss dietary options with a doctor or registered dietitian. For consumer convenience, each of our licensed bakers lists dietary exchanges on the cookie package and the cookie order form, so people with diabetes and parents of children with diabetes can make informed choices. The amount of sugar and carbohydrates is also listed on the box. Dietary exchanges should always be consulted, even if a product is labeled "sugarless." With regard to labeling, terms such as "sugar free" or "sugarless" are not synonymous with "diabetic-friendly," owing to the carbohydrates.

Girl Scouts of the USA is proud that all Girl Scout Cookies have "zero trans fat per serving," with the same great taste that has made them one of America's favorite treats over the years. All varieties contain less than 0.5 grams trans fat per serving, which meets the FDA guidelines for the "zero trans fat" designation. Selected varieties can claim 100 percent trans fat–free status, meaning there's not a speck of trans fat in the whole package.

The GreenPalm logo on Girl Scout Cookie packages signifies a commitment by our licensed bakers to developing a worldwide supply of sustainable palm oil. (Unfortunately, we have not been able to assure a fully sustainable supply in the quantities required by our bakers.) GreenPalm investment supports farmers' initiatives to become sustainable, and the presence of the logo on cookie packages ensures consumers and Girl Scout members that our bakers have purchased enough GreenPalm “certificates” to offset 100 percent of the palm oil used in Girl Scout Cookies. Visit www.greenpalm.org to learn more about these certificates.

Palm oil is an ingredient found in the majority of baked snacks sold in the United States. GSUSA's licensed bakers informed us it is necessary to use palm oil in our cookies for the sake of shelf life, to offer customers the highest quality in taste and appearance, and to serve as an alternative to trans fats. One of the primary goals of our Girl Scout Cookie bakers is to create the best-tasting cookies possible using the healthiest ingredients available.

The world's food supply is intricately tied to the use of palm oil, so we believe promoting sustainable manufacturing principles is the most responsible approach for Girl Scouts and Girl Scout Cookie development. At Girl Scouts, we have an opportunity to use our strong voice to bring about positive change on this very important issue, and our bakers have made the following commitments:

  •  GSUSA and our licensed bakers are members of—and our bakers source palm oil exclusively from—the Roundtable on Sustainable Palm Oil (RSPO), an organization of growers, buyers, manufacturers, conservationists, and other interested parties striving to develop and follow best practices to ensure sustainability.
  • Since 2012, our licensed bakers have made a substantial investment in GreenPalm certificates. Certificates purchased by our bakers covered 100 percent of the palm oil used in Girl Scout Cookies. These certificates offer a premium price to palm oil producers operating in accordance with the guidelines for social, environmental, and economic responsibility set by the RSPO.
  • Our licensed bakers joined other industry leaders in making a pledge to move to a segregated, certified-sustainable palm oil source, based on market availability.
  • Our licensed bakers are committed to using as little palm oil as possible in Girl Scout Cookies and have committed to continuing to research viable alternatives. Please visit www.littlebrownie.com or www.abcsmartcookies.com to read more about our bakers' positions on palm oil.

American palm oil use represents approximately 2 percent of total global consumption, and palm oil used in Girl Scout Cookies represents a tiny fraction of that. Thanks to the encouragement of and partnership with Girl Scout members, we and our bakers have realized the power of the Girl Scout brand to make a positive difference in the move toward sustainably produced palm oil.

One of our bakers uses an RSPO (Roundtable on Sustainable Palm Oil) logo on its cookie packages. This is the result of this baker shifting to the Mass Balance System, a progression from the previous GreenPalm system. The RSPO logo signifies that this baker has “contributed to the production of certified sustainable palm oil.” In order to use that logo, this bakery was audited by the RSPO to ensure its compliance with the RSPO criteria. Visit www.greenpalm.org to learn more about RSPO.

Girl Scout Cookies are produced only once a year and for a limited time, so our bakers generally don't achieve the volume required to support the production of specialty cookies. The demand has not been great enough to make it economically feasible; however, our bakers continue to experiment and have a commitment to ensuring there is always a "healthful" cookie in their line-up. Each of our bakers strives to use the most healthful ingredients available in the production of one of America's most treasured sweet treats. Check the labels of all the products you eat, including Girl Scout Cookies. You may just find a variety that fits within your dietary restrictions or goals.

Our licensed cookie bakers are actively working with their suppliers to ensure that the cocoa used in Girl Scout Cookies is responsibly sourced. Our bakers are required to provide assurance that cocoa sourced for Girl Scout Cookies is child- and slave-labor free. In order to provide this assurance, our bakers require compliance from their cocoa suppliers through strict supplier codes of conduct. Our bakers are also working with third-party organizations focused on creating a sustainable marketplace that rewards cocoa farmers who prohibit unethical practices. GSUSA understands that, in spite of the best efforts of our manufacturers and the ongoing work by their suppliers, we also have a responsibility to provide leadership on the topic of slave labor and human trafficking. We are committed to using our powerful voice and brand wherever possible to affect change in this area.

In responding to an important consumer trend, Girl Scouts will be selling both gluten-free varieties again in the 2015–16 cookie season. The cookies are part of a limited pilot and are being offered by participating councils. For more information on Trios™ Girl Scout Cookies, visit abcsmartcookies.com, and for more information on Toffee-tastic™ Girl Scout Cookies, visit littlebrowniebakers.com.

Girl Scout Cookies are sold for a short time every year and are considered a snack or special treat. As with all treats, they should be enjoyed in moderation. Starting with our youngest members, the Girl Scout organization promotes a healthy lifestyle for girls, which includes a well-balanced diet and plenty of exercise. Our health and fitness programs encourage girls to adopt healthy fitness and eating habits early in life and to continue them into adulthood. Girls are also taught to consider ingredients and portion size when choosing snacks. The Girl Scout Research Institute (GSRI) released a research review entitled Weighing In: Helping Girls Be Healthy Today, Healthy Tomorrow that addresses various underlying causes that have led to the epidemic of obesity and of being overweight among children and adolescents, and the lifestyles, culture, and behaviors that have contributed to this condition. Read more about this research review.

Yes. All Girl Scout Cookies are kosher.

Our licensed bakers use a variety of ingredients in the production of Girl Scout Cookies, including, in some cookies, high fructose corn syrup (HFCS). Currently, Little Brownie Bakers does not use HFCS in any of its cookie varieties. We trust our bakers, who are industry leaders, to develop recipes using ingredients that will produce the best-tasting and highest-quality cookies while simultaneously addressing industry trends, scientific developments, and of course, consumer preference.

Yes. Sustainability refers to social, environmental, and economic factors that an organization addresses to provide value not only to consumers, but also to the world. Girl Scouts is very proud of the initiatives our licensed bakers report on annually in terms of their corporate sustainability and social responsibility. The Girl Scout commitment to "make the world a better place" is a tenet we and our licensed bakers take very seriously.

Girl Scouts of the USA listens to our customers and we work with our trusted bakers, who are industry leaders, to develop recipes using ingredients that will produce the best-tasting and highest-quality cookies, while simultaneously addressing industry trends, scientific trends, and of course, consumer preference. As an organization, we continue to defer to required federal guidelines as they relate to our products. At the current time, there are genetically modified agricultural crops (GMOs) in Girl Scout Cookies. Our bakers determine whether to use GMOs in Girl Scout Cookies based on a range of market-related factors and depending on the specific cookie recipe. Girl Scouts recognizes that many people have concerns regarding GMO ingredients, and we monitor member and consumer opinion on this matter. It is important to note that there is worldwide scientific support for the safety of currently commercialized ingredients derived from genetically modified agricultural crops. The World Health Organization, the Food and Agriculture Organization of the United Nations, the U.S. National Academy of Sciences, and the American Medical Association all share this assessment. In addition, in the future, GMOs may offer a way to help feed an ever-increasing world population.

DELIVERY OPTIONS

In-person delivery allows your order to be delivered face-to-face by a Girl Scout. When a customer selects the in-person delivery option via the Digital Cookie platform, that selection must be first approved by an adult or caregiver. Parental approval may be based on cookie inventory, distance, capacity to deliver to the requested address, and whether the girl can meet the estimated delivery time of 6–10 weeks.

Girl Scout councils’ delivery methods for orders placed online vary based on several factors.

Parents have 10 days to consider and approve in-person delivery orders placed online through a girls’ Digital Cookie site. Their decision may be based in part on cookie inventory, distance, and capacity to deliver to the requested address; whether the customer is a friend or family member; and whether the girl can meet the estimated delivery time of 6–10 weeks. If the order is not approved for in-person delivery, we will complete the order by following the customer’s selected secondary delivery option at the time of placing the order, which can either be to donate the cookies to the council’s charity of choice or to cancel the order.

Unfortunately, you cannot change your order or update a shipping address. Once an order is placed, all sales are final.

Currently, we are not offering the option of shipping cookies overseas unless you are shipping to AFO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office).

Cookies are shipped using major carrier(s) from the distribution center to your specified shipping address.

Shipping and handling costs are calculated in tiers starting at $9.90 for 4–6 boxes of cookies. But don’t worry about doing all that math. Just visit the Digital Cookie site, make your cookie selections, and we’ll calculate the shipping for you before you finalize your order. Thank you for your support!

No, there are no other fees other than the cost of cookies. When you pay for shipping and handling, you’re helping empower girls to do more with their cookie earnings. These fees go directly to the vendors who help us make sure your delicious cookies get to you and that the cookie money gets to her troop. That way, she and her friends can go out into their communities and do amazing things.

Once your order is placed, you will receive an email confirmation with order information, including your carrier tracking number.

DONATING COOKIES

Simply select the “donate cookies” option from the order card. Your local council makes a decision about what charity(ies) will be the recipient(s) of donated boxes of Girl Scout Cookies. When you donate, you help bring a smile to someone’s face while you support a girl’s cookie goals.

Not if you keep the cookies. If you buy Girl Scout Cookies and keep them, you've purchased a product at a fair market value. For this reason, no part of the price of a package of Girl Scout Cookies used in this way is tax-deductible.

However, if you decide to donate the cookies at the time of purchase, the answer is “yes.” Many Girl Scouts ask customers to pay for one or more packages of cookies for use in their Take Action projects or “Gift of Caring” programs. Customers donating their purchase of Girl Scout Cookies don’t benefit directly from paying for them, so those individuals may treat the purchase price of the donated cookies as a charitable contribution.

The local Girl Scout council partners with a charity(ies) to be the recipient(s) of donated boxes of Girl Scout Cookies. The selected charity is indicated on the Orders page, and you can find out more information by visiting the council’s website. The council’s name will be included on the order confirmation email.

No. The local council works with girls to select the varieties that will be donated to the Girl Scout council charity of choice.

ORDERING COOKIES

All sales are final. You cannot cancel an order, and we do not offer refunds.

Cookie varieties vary by area. To learn more about cookies offered by your Girl Scout, visit the cookie site of the girl who has invited you or, if she is not currently participating in the Digital Cookie platform, her local council’s website.

For a shipped order, you can expect to see the charge for the full amount on your statement after you submit your order. For an in-person delivery order, you can expect to see the authorization hold (but not the charge) after you submit your order. Once your Girl Scout’s parent approves the in-person delivery order, the full amount will then be charged. If the order is declined or if it is not approved within 10 days, it will default to your secondary delivery option of donation or cancellation. If you were charged incorrectly, please contact customer service.

For product inquiries or concerns, contact Little Brownie Bakers at 1-800-962-1718, or visit littlebrowniebakers.com. This contact information is also noted on the side panel of each cookie box.

In true Girl Scout style, the girls always initiate the cookie sale. This allows girls to learn from the experience, provide customers with all relevant information about the cookies they are offering (as cookie varieties vary based on location), and most importantly, stay safe by inviting only trusted friends and family members to order through her Digital Cookie site. If you don’t already know a Girl Scout, ask around to your friends and family to find a trusted connection!

Girl Scout Cookie varieties vary per area. If the Girl Scout Cookie you are looking for is not showing in the order card, it could be for a variety of reasons, including the possibility of the cookie being out of stock or not for sale by the council. Please check with your Girl Scout’s local council for more information.

Yes. We understand that sometimes friends and loved ones live across the country or in a different state, so feel free to purchase cookies from any Girl Scout who markets her cookie business to you. She’ll be grateful for your support.

 Please check your spam folder for an email from Girl Scout Cookies (email@email.girlscouts.org). If you cannot find it and you wish to retrieve your order confirmation number, please fill out this form.

Unfortunately, we do not offer the opportunity to change an order. Once the order is placed, all sales are final.

The reason may depend on the delivery method you have chosen. Refer to your order confirmation email to verify your delivery method. Shipped orders to domestic destinations can take up to an estimated 2-10 business days. Shipped orders to premium destinations can take up to an estimated 5-15 business days.  In-person delivery orders can take up to an estimated 6–10 weeks. If it has been longer than this amount of time, please contact customer service via this form.

Shipped orders to domestic destinations can take up to an estimated 2-10 business days. Shipped orders to premium destinations can take up to an estimated 5-15 business days.  In-person delivery orders can take up to an estimated 6–10 weeks.

Please contact customer service via this form.

SAFETY AND LEARNING

The Digital Cookie platform emphasizes the safety of both girls and customers. Before girls are allowed to set up their site, they are required to learn about Internet safety through our “Safe Selling for Smart Cookies” video. In addition, girls take an Internet Safety Pledge and parents/caregivers agree to our Terms and Conditions before using the web-based platform. Parents/caregivers must also approve all updates and changes girls make when customizing their Digital Cookie site. Girls using the mobile app that enables them to process cookie sales on-the-go will adhere to the same safety standards as those participating in traditional Girl Scout Cookie sales.

Aside from honing in on the Girl Scout Cookie Program’s “5 Skills”—goal setting, money management, people skills, decision making, and business ethics—the Digital Cookie platform provides girls an opportunity to get hands-on experience with twenty-first-century skills in areas such as financial literacy, social responsibility, STEM, innovation, ecommerce, entrepreneurship, teamwork, email marketing, data tracking, site setup, and managing customer lists—to name just a few!

Our systems are fully Payment Card Industry (PCI) compliant, and consumers can feel absolutely confident that their financial information is not stored. Both the online and mobile platforms of Digital Cookie transmit financial data to credit card processors and “scrub” credit card and other identifiable information from the systems.

No. We take girls’ safety very seriously! In true Girl Scout style, the girls always initiate the cookie sale. This allows girls to learn from the experience, provide customers with all relevant information about the cookies they are offering, and—most importantly—stay safe. Girls have pledged to only share their Digital Cookie personalized URL with trusted friends and family members.

We will not use your information other than to place, confirm, and deliver your order. We do not share personal information with third parties. For purposes of clarity, individuals whose information is obtained by GSUSA through any alternate means shall not be subject to this exception.

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