FAQs for Ordering Cookies tm
FAQs for Ordering Cookies tm
Girl Scout Cookies can be purchased from girls participating in the Girl Scout Cookie Program® only and during your local council’s cookie season only. To find cookies, learn when cookie season starts in your community, and locate cookie sale booths by simply entering your zip code in the Find Cookies! search box.
You can also call or email your local Girl Scout council. Its phone number(s), website, Facebook page, and Twitter account are all on the Council Finder page. Council staff or volunteers can work to help you find a cookie booth or a Girl Scout troop near you. A council conducts only one cookie sale per year. Most cookie sales take place between January and April, but some occur as early as September.
Finally, try our free mobile Girl Scout Cookie Finder app for your iOS or Android device. You can search for cookie sales in your neighborhood, get details on your favorite Girl Scout Cookies, and use social media to tell your friends.
Door-to-door and booth sales are here to stay! Far from replacing the traditional cookie program, the Digital Cookie platform expands and enhances a girl’s experience by giving her a fun new way to learn 21st-century skills while providing another way to sell cookies. So this cookie season, depending on your location, a Girl Scout could approach you through a door-to-door sale, at a booth sale with a digital device, or through an email invitation to visit her Digital Cookie website. To find out when Girl Scouts are selling cookies at a booth sale near you, visit www.girlscoutcookies.org.
Decisions about Girl Scout Cookie Program® operations are made locally by councils. The Digital Cookie platform might not be offered in your council just yet, but we are working in collaboration with our local councils nationwide to make the Digital Cookie platform available.
As with the traditional Girl Scout Cookie Program®, 100 percent of the net revenue earned through Digital Cookie stays local to benefit their troop and their Girl Scout council. Girls decide how to spend their troop earnings and invest it in their communities through “Take Action” projects as well as exciting leadership experiences. As a result, customers who purchase Girl Scout Cookies are not only getting a delicious treat—they are also making an important investment in their communities.
Every Girl Scout Cookie package is stamped with a seasonal “use or freeze by” date. This date corresponds with the end of each cookie season. Accordingly, Girl Scout Cookies with a 2019 date would be baked for the 2018–19 season.
Girl Scout councils contract with one of two licensed bakers, whose recipes and ingredients may differ slightly. Contact your local council to find out which baker they partner with.
GSUSA reviews and approves the varieties of Girl Scout Cookies. Councils select the varieties offered in their area.
To see a listing of all current varieties of Girl Scout Cookies, along with pictures and descriptions, go to Meet the Cookies.
Each Girl Scout council chooses a licensed baker, either ABC Bakers or Little Brownie Bakers. A cookie may be called Trefoils when baked by one baker and Shortbread when baked by the other. The two cookies look and taste similar, but the name of the cookie and the recipe may be different. The exceptions are Thin Mints® and Girl Scout S’mores®, which are names used by both bakers. Even if cookie names are the same, the recipes may differ.
Girl Scout Cookie packages are intended to be recyclable, but they may or may not be accepted by your local recycling service depending on the types of materials it processes.
Several Girl Scout Cookie varieties are produced in soft-pack packaging only, without a carton. The film overwrap is similar to the protective wrapping found inside the boxes of all cookie varieties and is recyclable. Film overwrap packaging is currently the "greenest" packaging available for Girl Scout Cookies, eliminating thousands of pounds of paperboard from the waste stream.
Cookie ingredients, nutritional information, and allergen information are clearly listed on both the cookie package and the cookie order form. This information can also be found in the Meet the Cookies section of the Girl Scout website. With special regard for allergen concerns, our bakers bake Girl Scout Cookies in state-of-the-art facilities, and consumers can be assured that every required safety protocol is adhered to in order to prevent cross-contamination of ingredients. Consumers with additional questions can find out more by visiting the baker websites: www.abcsmartcookies.com or www.littlebrownie.com. To find out which licensed baker supplies your council with cookies, please contact your council. Ingredients may differ slightly by baker.
We encourage consumers concerned about sugar intake to discuss dietary options with a doctor or registered dietitian.
For consumer convenience, each of our licensed bakers lists dietary exchanges on the cookie information pages of their websites, so people with diabetes and parents of children with diabetes can make informed choices. The amount of sugar and carbohydrates is also listed on each cookie package.
Girl Scouts of the USA is proud that all Girl Scout Cookies have "zero trans fat per serving," with the same great taste that has made them one of America's favorite treats over the years. All varieties contain less than 0.5 grams trans fat per serving, which meets the FDA guidelines for the "zero trans fat" designation. Selected varieties can claim 100 percent trans fat–free status, meaning there's not a speck of trans fat in the whole package.
The GreenPalm logo on Girl Scout Cookie packages signifies a commitment by our licensed bakers to developing a worldwide supply of sustainable palm oil. (Unfortunately, we have not been able to assure a fully sustainable supply in the quantities required by our bakers.) GreenPalm investment supports farmers' initiatives to become sustainable, and the presence of the logo on cookie packages ensures consumers and Girl Scout members that our bakers have purchased enough GreenPalm “certificates” to offset 100 percent of the palm oil used in Girl Scout Cookies. Visit www.greenpalm.org to learn more about these certificates.
Palm oil is an ingredient found in the majority of baked snacks sold in the United States. Per GSUSA's licensed bakers, it is necessary to use palm oil in our cookies because of its unique ability to provide volume and texture in baked goods, usually without adding trans fats. Additionally, growing palm oil requires less land in comparison to other vegetable oils and supports the livelihoods of more than 4 million farmers globally. One of the primary goals of our Girl Scout Cookie bakers is to create the best-tasting cookies possible using the best ingredients available.
The world's food supply is intricately tied to the use of palm oil, so we believe promoting sustainable manufacturing principles is the most responsible approach for Girl Scouts and Girl Scout Cookie development. At Girl Scouts, we have an opportunity to use our strong voice to bring about positive change on this important issue, and our bakers have made the following commitments:
Little Brownie Bakers, one of our licensed bakers, uses an RSPO logo on its cookie packages because it shifted from GreenPalm to the Mass Balance system. The RSPO logo on Girl Scout Cookie packages signifies that 100 percent of the palm oil used in this product has been certified by the RSPO. The Mass Balance certification supports farms that grow palm oil while using sustainable practices, respecting human rights, and preventing deforestation. Little Brownie Bakers is working with the RSPO to not only improve the sustainability of palm oil for Girl Scout products but also for the entire food industry. Visit the Little Brownie Bakers website or the RSPO website to learn more.
Girl Scouts Cookies are produced once a year, making the production of specialty cookies difficult. In addition, the demand has not been great enough to make it economically feasible. Don’t forget to check the labels—you may find a variety that fits your dietary restrictions or goals.
Our licensed cookie bakers are actively working with their suppliers to ensure that the cocoa used in Girl Scout Cookies is responsibly sourced. Our bakers are required to provide assurance that cocoa sourced for Girl Scout Cookies is child- and slave-labor free. To provide this assurance, our bakers require compliance from their cocoa suppliers through strict supplier codes of conduct. Our bakers are working with cocoa suppliers, farmers, and industry partners to identify risks and support education and training that promotes sustainable and ethical practices.
GSUSA understands that, in spite of the best efforts of our manufacturers and the ongoing work by their suppliers, we also have a responsibility to provide leadership on the topic of slave labor and human trafficking. We are committed to using our powerful voice and brand wherever possible to effect change in this area.
Yes. Responding to an important consumer trend, Girl Scouts in select areas will be selling either the new Caramel Chocolate Chip or Toffee-tastic® Girl Scout Cookies, which are both gluten-free, during the 2018–19 cookie season. Please contact your local Girl Scout council about availability. For more information on Caramel Chocolate Chip, visit ABC Bakers, and for Toffee-tastic, visit Little Brownie Bakers.
Girl Scout Cookies are sold for a short time every year and are considered a snack or special treat. As with all treats, they should be enjoyed in moderation.
GSUSA promotes a healthy lifestyle for girls, which includes a well-balanced diet and plenty of exercise. Our health and fitness programs encourage girls to adopt fitness and healthy eating habits early in life and to continue them into adulthood. Girls are also taught to consider ingredients and portion size when choosing snacks.The Girl Scout Research Institute (GSRI) released a research review entitled Weighing In: Helping Girls Be Healthy Today, Healthy Tomorrow that addresses various underlying causes that have led to the epidemic of obesity and of being overweight among children and adolescents, and the lifestyles, culture, and behaviors that have contributed to this condition. Read more about this research review.
We trust our licensed bakers, who are industry leaders, to develop recipes using ingredients that will produce the best-tasting and highest-quality cookies while simultaneously addressing industry trends; scientific trends; and, of course, consumer preference. One of our bakers, Little Brownie Bakers, has removed high-fructose corn syrup from its cookies. For a list of specific cookie ingredients, see Meet the Cookies or visit our bakers’ websites: ABC Bakers and Little Brownie Bakers.
Sustainability refers to social, environmental, and economic factors that an organization addresses to provide value not only to consumers but also to the world. GSUSA is proud of the initiatives its licensed bakers report on annually that speak to their corporate sustainability and social responsibility. The Girl Scout commitment to make the world a better place is a tenet GSUSA and its licensed bakers take seriously.
GSUSA is committed to providing cookie customers with the highest-quality products available. We understand that customers have questions about the foods they choose to eat, and GSUSA works alongside its trusted bakers to develop recipes using ingredients that will produce the best-tasting and highest-quality cookies.
Currently, Girl Scout Cookies contain genetically modified organisms (GMOs).Girl Scouts recognizes that many people have concerns about GMO ingredients, and we monitor member and consumer opinion on this matter while simultaneously addressing industry trends; scientific trends; and, of course, consumer preference.
It is important to note that there is worldwide scientific support for the safety of currently commercialized ingredients derived from GMO agricultural crops. The World Health Organization, the Food and Agriculture Organization of the United Nations, the U.S. National Academy of Sciences, and the American Medical Association all share this assessment. It is also important to note that in the future, GMO ingredients may offer new, cost-effective alternatives to feeding the world’s growing population.
In-person delivery allows your order to be delivered face-to-face by a Girl Scout. When a customer selects the in-person delivery option via the Digital Cookie platform, that selection must be first approved by an adult or caregiver. Parental approval may be based on cookie inventory, distance, capacity to deliver to the requested address, and whether the girl can meet the estimated delivery time of 6–10 weeks.
Girl Scout councils’ delivery methods for orders placed online vary based on several factors.
Parents have 5 days to consider and approve in-person delivery orders placed online through a girls’ Digital Cookie site. Their decision may be based in part on cookie inventory, distance, and capacity to deliver to the requested address; whether the customer is a friend or family member; and whether the girl can meet the estimated delivery time of 6–10 weeks. If the order is not approved for in-person delivery, we will complete the order by following the customer’s selected secondary delivery option at the time of placing the order, which can either be to donate the cookies to the council’s charity of choice or to cancel the order.
Unfortunately, you cannot change your order or update a shipping address. Once an order is placed, all sales are final.
Currently, we are not offering the option of shipping cookies outside of the U.S. Girl Scout Cookies purchased via the Digital Cookie platform can be shipped within the United States, including to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and military or diplomatic locations with an APO/FPO/DPO address.
Cookies are shipped using major carrier(s) from the distribution center to your specified shipping address.
No, there are no other fees other than the cost of cookies. When you pay for shipping and handling, you’re helping empower girls to do more with their cookie earnings. These fees go directly to the vendors who help us make sure your delicious cookies get to you and that the cookie money gets to her troop. That way, she and her friends can go out into their communities and do amazing things.
Shipping and handling costs are calculated in tiers starting at $9.25 for 4–6 boxes of cookies. But don’t worry about doing all that math. Just visit the Digital Cookie site, make your cookie selections, and we’ll calculate the shipping for you before you finalize your order. Thank you for your support!
Once your order is placed, you will receive an email confirmation with order information, including your carrier tracking number.
Simply select the “donate cookies” option from the order card. Your local council makes a decision about what charity(ies) will be the recipient(s) of donated boxes of Girl Scout Cookies. When you donate, you help bring a smile to someone’s face while you support a girl’s cookie goals.
The local Girl Scout council partners with a charity(ies) to be the recipient(s) of donated boxes of Girl Scout Cookies. The selected charity is indicated on the Orders page, and you can find out more information by visiting the council’s website. The council’s name will be included on the order confirmation email.
If you buy Girl Scout Cookies and take the cookies home (to consume them), you've purchased a product at a fair market value. For this reason, Girl Scout Cookies used in this way are not tax-deductible.
Many Girl Scouts ask customers to pay for one or more packages of cookies for use in Take Action or service projects or as part of a council-approved Gift of Caring or Cookie Share program. If you would like an acknowledgement of your donation for tax-deductible purposes, contact your Girl Scout’s council.
No. The local council works with girls to select the varieties that will be donated to the Girl Scout council charity of choice.
All sales are final. You cannot cancel an order, and we do not offer refunds.
Cookie varieties vary by area. To learn more about cookies offered by your Girl Scout, visit the cookie site of the girl who has invited you or, if she is not currently participating in the Digital Cookie platform, her local council’s website.
For a shipped order, you can expect to see the charge for the full amount on your statement after you submit your order. For an in-person delivery order, you can expect to see the authorization hold (but not the charge) after you submit your order. Once your Girl Scout’s parent approves the in-person delivery order, the full amount will then be charged. If the order is declined or if it is not approved within 10 days, it will default to your secondary delivery option of donation or cancellation. If you were charged incorrectly, please contact customer service.
In true Girl Scout style, the girls always initiate the cookie sale. This allows girls to learn from the experience, provide customers with all relevant information about the cookies they are offering (as cookie varieties vary based on location), and most importantly, stay safe by inviting only trusted friends and family members to order through her Digital Cookie site. If you don’t already know a Girl Scout, ask around to your friends and family to find a trusted connection!
Girl Scout Cookie varieties vary per area. If the Girl Scout Cookie you are looking for is not showing in the order card, it could be for a variety of reasons, including the possibility of the cookie being out of stock or not for sale by the council. Please check with your Girl Scout’s local council for more information.
Yes. We understand that sometimes friends and loved ones live across the country or in a different state, so feel free to purchase cookies from any Girl Scout who markets her cookie business to you. She’ll be grateful for your support.
Please check your spam folder for an email from Girl Scout Cookies (firstname.lastname@example.org). If you cannot find it and you wish to retrieve your order confirmation number, please fill out this form.
Unfortunately, we do not offer the opportunity to change an order. Once the order is placed, all sales are final.
The reason may depend on the delivery method you have chosen. Refer to your order confirmation email to verify your delivery method. Shipping orders can take 2–15 business days for domestic destinations, and 5-15 business days for premium destinations. In-person delivery orders can take up to 6–10 weeks. If it has been longer than this amount of time, please contact customer service via this form.
Shipping orders can take 2–15 business days for domestic destinations, and 5-15 business days for premium destinations. In-person delivery orders can take up to 6–10 weeks.
Please contact customer service via this form.
The Digital Cookie platform emphasizes the safety of both girls and customers. Before girls are allowed to set up their site, they are required to learn about Internet safety through our "Safe Selling for Smart Cookies" video. In addition, girls take an Internet Safety Pledge and parents/caregivers agree to our Terms and Conditions before using the web-based platform. Parents/caregivers must also approve all updates and changes girls make when customizing their Digital Cookie site. Girls using the mobile app that enables them to process cookie sales on-the-go will adhere to the same safety standards as those participating in traditional Girl Scout Cookie sales.
Aside from honing in on the Girl Scout Cookie Program’s “5 Skills”—goal setting, money management, people skills, decision making, and business ethics—the Digital Cookie platform provides girls an opportunity to get hands-on experience with twenty-first-century skills in areas such as financial literacy, social responsibility, STEM, innovation, ecommerce, entrepreneurship, teamwork, email marketing, data tracking, site setup, and managing customer lists—to name just a few!
Our systems are fully Payment Card Industry (PCI) compliant, and consumers can feel absolutely confident that their financial information is not stored. Both the online and mobile platforms of Digital Cookie transmit financial data to credit card processors and “scrub” credit card and other identifiable information from the systems.
No. We take girls’ safety very seriously! In true Girl Scout style, the girls always initiate the cookie sale. This allows girls to learn from the experience, provide customers with all relevant information about the cookies they are offering, and—most importantly—stay safe. Girls have pledged to only share their Digital Cookie personalized URL with trusted friends and family members.
We will not use your information other than to place, confirm, and deliver your order. We do not share personal information with third parties. For purposes of clarity, individuals whose information is obtained by GSUSA through any alternate means shall not be subject to this exception.
Please visit http://www.girlscouts.org/program/gs_cookies/faq.asp.