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Questions?
 

ORDERING COOKIES

Are cookie purchases non-refundable? Can I cancel my order/get a refund?

All sales are final. You cannot cancel an order, and we do not offer refunds.

What cookies are offered digitally by my Girl Scout?

Cookie varieties vary by area. To learn more about cookies offered by your Girl Scout, visit the cookie site of the girl who has invited you or, if she is not currently participating in the Digital Cookie platform, her local council’s website.

What kind of charges can I expect to see on my bank or credit card statement? What if I was charged incorrectly?

For a shipped order, you can expect to see the charge for the full amount on your statement after you submit your order. For an in-person delivery order, you can expect to see the authorization hold (but not the charge) after you submit your order. Once your Girl Scout’s parent approves the in-person delivery order, the full amount will then be charged. If the order is declined or if it is not approved within 10 days, it will default to your secondary delivery option of donation or cancellation. If you were charged incorrectly, please contact customer service.

What if I'm not satisfied with the quality of my Girl Scout Cookies?

Contact the cookie baker if, for any reason, you aren't satisfied with a package of Girl Scout Cookies. The baker contact information is listed on the side of each package.

For Little Brownie Bakers, visit http://www.littlebrowniebakers.com/contact.

For ABC Bakers, visit https://www.abcbakers.com.

Why do I need to know a Girl Scout in order to buy cookies online? How can I order cookies online if I don’t already know a Girl Scout?

In true Girl Scout style, the girls always initiate the cookie sale. This allows girls to learn from the experience, provide customers with all relevant information about the cookies they are offering (as cookie varieties vary based on location), and most importantly, stay safe by inviting only trusted friends and family members to order through her Digital Cookie site. If you don’t already know a Girl Scout, ask around to your friends and family to find a trusted connection!

Why are some cookie varieties not on the order card?

Girl Scout Cookie varieties vary per area. If the Girl Scout Cookie you are looking for is not showing in the order card, it could be for a variety of reasons, including the possibility of the cookie being out of stock or not for sale by the council. Please check with your Girl Scout’s local council for more information.

The Girl Scout I want to support lives in a different state. Can I purchase Girl Scout Cookies digitally from her?

Yes. We understand that sometimes friends and loved ones live across the country or in a different state, so feel free to purchase cookies from any Girl Scout who markets her cookie business to you. She’ll be grateful for your support.

I ordered my cookies but I did not receive a confirmation email. What should I do?

 Please check your spam folder for an email from Girl Scout Cookies (email@email.girlscouts.org). If you cannot find it and you wish to retrieve your order confirmation number, please fill out this form.

I want to change my shipping address. Can I adjust my order?

Unfortunately, we do not offer the opportunity to change an order. Once the order is placed, all sales are final.

Why haven’t I received my order?

The reason may depend on the delivery method you have chosen. Refer to your order confirmation email to verify your delivery method. Shipping orders can take 2–15 business days for domestic destinations, and 5-15 business days for premium destinations. In-person delivery orders can take up to 6–10 weeks. If it has been longer than this amount of time, please contact customer service via this form.

When will I receive my order?

Shipping orders can take 2–15 business days for domestic destinations, and 5-15 business days for premium destinations. In-person delivery orders can take up to 6–10 weeks.

My shipped cookies arrived damaged. What should I do?

Please contact customer service via this form.