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Help
Account setup
  • registration
  • settings
  • password
see FAQs
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PARENTS AND GIRL SCOUTS
Account setup
Getting Started

If you need help with Account Setup,
Read our Guide to Digital Cookie in Easy Steps .

For Shipping-only councils, watch this video tutorial.

For councils participating in In-Person Delivery and Shipping,
watch this video tutorial.

Registration

Do I need to complete Digital Cookie registration?

Parents, volunteers, and Girl Scouts must register for each new Digital Cookie season. For a visual walkthrough on the registration process, check out this training video.

  • For quick instructions on how to register a Girl Scout (12 and younger), check out this tip sheet.
  • For quick instructions on how to register a Girl Scout (13 and older), check out this tip sheet.

I need help getting a registration email.

To troubleshoot and solve your issue, use this tip sheet.

My email address is not recognized.

Verify that you arrived at Digital Cookie by clicking on the link in your registration email. If you did not receive a registration email, please review this tip sheet.

If you have received a Digital Cookie registration email and still receive an error message about your email address after clicking the link in your registration email and attempting to log in, contact Customer Support.

Does my older Girl Scout (13 or older) require an email address?

If you are attempting to register your older Girl Scout (13 or older) for Digital Cookie, you can register her without her email address. If you wish to provide her email address so she can access her account separately, it must be a unique email address that is different than your own or another Girl Scout's email address.

We encourage our older Girl Scouts to be independent and take initiative with their online sales, while still allowing parents the ability to see and have final approval over her site. Having her own email address allows us to email her every time an order is received or updated without spamming her parent/caregiver. Having a separate login allows her to feel independent and in control of her own sale.

If you are still encountering issues, contact Customer Support .

Settings

How do I update my email address?

  • Go to My Account in the top navigation (located to the right of Shop).
  • In the Settings tab, you can update your email address. To update your email, click on Change email.
  • If you are also a volunteer, in order to change the email address associated with both your parent and volunteer roles, you must change your email address in eBudde.

How do I change my password?

  • Go to My Account in the top navigation (located to the right of Shop).
  • In the Settings tab, you can change your password. To update your password, click on Change password.
  • For quick instructions on how to reset a forgotten password, check out this tip sheet.
  • Need further assistance? Contact Customer Support.

How do I edit my Girl Scout’s information?

  • Go to My Account in the top navigation (located to the right of Shop).
  • In the Girl Account(s) tab, you can see if you've registered your Girl Scout(s) for Digital Cookie. Her name, date of birth, GSUSA ID, troop number, preferred first name, and email address (if she's 13 or older) will also be displayed. You can click on Edit to modify her preferred first name, and her email address if she's 13 or older.
  • For her preferred first name, please only put her first name or nickname, and not her last name, for safety reasons.
  • If your Girl Scout is 13 or older, you cannot set her email address to your own. She must have her own unique email address.

What if my account information is incorrect?

Please contact Customer Support if:

  • Your Girl Scout is not listed in your account
  • An incorrect Girl Scout is listed in your account
  • Any of your listed information is incorrect
    • Girl Scout name
    • Girl Scout GSUSA ID
    • Girl Scout grade
    • Girl Scout troop number
    • Girl Scout program level (Daisy, Brownie, etc.)
    • Girl Scout date of birth
    • Girl Scout site URL (it should match her preferred name)
    • Parent name
    • Parent email address
Account Locked

My account is locked.

If you attempt to log in 5 times with an incorrect password, you will be locked out of your account for security reasons. If that happens, please go to the Customer Service Portal.

Under the Getting Started section, click on Unlock your account. Ask the live chat customer service representative to unlock your account. If you cannot remember your password, ask them to send you a Reset Password email as well.

Cookie site setup
  • set goals
  • your girl's story
  • approvals
see FAQs
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PARENTS AND GIRL SCOUTS
Cookie site setup
Cookie site setup

How do I set up my younger (12 years or younger) Girl Scout's site?

If your Girl Scout is 12 or younger, you will work with her on setting up and managing her site and orders. Check out this tip sheet for instructions.

How do I set up my older (13 years or older) Girl Scout's site?

If your Girl Scout is 13 or older, you may continue to work with her on setting up and managing her site and orders. If you prefer, you can register your older Girl Scout with her own unique email address. She will receive her own registration email once you have registered her for Digital Cookie, and then she will be able to log in to her own account with the email address you registered her with. Once she has set up her site, she will submit it to you for approval. Her Digital Order Card will not be published until you have approved her site.

Check out this tip sheet for instructions.

Still having trouble? Contact Customer Support.

What does my Girl Scout's sales goal contribute to?

The money your Girl Scout earns helps everyone in her troop reach their troop goal. You can input the number of packages required to reach her goal, which would automatically calculate her portion of her troop proceeds goal. Or she can input the money she'd like for her portion of the troop proceeds goal, and it will automatically calculate how many packages she will need to reach her goal. Note that proceeds will not exactly equal the number of packages, as proceeds are the money remaining after the baker, distributor, etc. have been paid.

Your Girl Scout can also click on the sales rewards button to see what she can earn as she sells more cookies. These are the same rewards shown on the back of her traditional paper order card.

Where does 'My Cookie Story' display?

'My Cookie Story' is shown on your Girl Scout's cookie site.

This section is two-fold. In the first section, your Girl Scout has the opportunity to tell her customers what she and her troop plan to do with the money earned from selling cookies. Potential options include: talking about what her troop will spend it on immediately, what they are saving towards in the future, and what they may plan on giving away or using for a good cause.

In the second section, your Girl Scout can share what she is learning as an entrepreneur. It could be about e-commerce, internet safety, or it could be some of the 5 skills—Goal Setting, Decision Making, Money Management, People Skills, and Business Ethics. It is all up to her!

The two sections will be combined and shown on her cookie site next to your Girl Scout's photo or video.

How do I upload my Girl Scout's photo or video?

For instructions on how to upload a photo or video, check out this tip sheet.

For a visual walkthrough on how to make and upload a video, check out this video.

How to publish her cookie site

My Girl Scout's site is approved, how do I publish it?

For Girl Scouts (12 or younger), you will work with her on her site in the COOKIE SITE SETUP tab.

  • Once you both are happy with how it looks, click on 'See your site and publish' at the bottom. You will see a preview of what your customers will see.
  • Once you have reviewed her site, click on 'Approve and Publish'. If the Digital Cookie sales for your council has started, her site will now be open for business!

For Girl Scouts (13 or older) that have been registered with a unique email address, she will log into her own account and work on her site by herself in the COOKIE SITE SETUP tab.

  • Once she is happy with her site, she must click See your site and submit for approval at the bottom. She will see a preview of what her customers will see.
  • Once she has reviewed her site, she must click on Submit for approval.
  • Once your older Girl Scout has submitted her site for approval, you'll receive an email notification.
  • To review and approve her site, log into your parent account and click on COOKIE SITE SETUP. You will see that her site is awaiting approval.
  • You can edit her site by clicking on 'Edit'—or if you are happy with the site, you can click on 'Approve and Publish'. If the Digital Cookie sales for your council has started, her site will now be open for business!

Digital order card url

How do I find my Girl Scout's Digital Order Card URL for sharing?

Your Girl Scout's Digital Order Card URL will be available once her site has been approved and published. The URL will not be active until your Girl Scout's Digital Cookie season has begun—her Digital Cookie start date may be different from when your local council's traditional cookie sales begins.

The URL will appear in two places:

  1. In the HOME tab in the My Cookie Site: Open for Business section.
  2. In the Cookie Site Setup tab, right next to your Girl Scout's site status.

Customer records
  • import
  • add/delete
  • send emails
see FAQs
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PARENTS AND GIRL SCOUTS
Customer records
Manage my customers

In the CUSTOMERS tab, you can add, edit, and delete customers. You can also send marketing emails and track your customer orders.

How do I add customers?

To add customers manually (instead of importing), go to the CUSTOMERS tab and click the 'Add Customer' button. Your page will refresh with fields to complete for your customer's information. The only required fields are first and last name. However, to maximize her marketing, she should complete as many of the fields as possible, especially email address. Girls can also add a 'nickname' for their contacts like "Grandma" or "Uncle".

Check out this tip sheet for additional information!

How do I import customers?

Girl Scouts can import a batch of customers they want to send marketing emails to—and keep all of their customers in Digital Cookie for referencing in future cookie seasons.

In the CUSTOMERS tab, click on 'More…' and select 'Import' to start the Import process. A new screen will pop-up which will contain instructions on how to import contacts, along with a template. The template is on the second tab in the spreadsheet, titled "Import Customer".

When the list is prepared and saved, take note of where the file was saved on your computer. Click on 'Choose File' from the pop up to locate your newly saved spreadsheet. Click the green 'Import file' button. Your window will refresh, and you should see your newly imported customers in your customer list.

Check out this tip sheet for additional information!

How do I view customers?

Your Girl Scout can see several things about her customers with a glance at her customer list. She can see their name, if there is an email address saved, the day and time the most recent email was sent, which of the four marketing emails were sent, the total number of orders they've placed, and the total number of packages they've ordered.

If she clicks on a particular customer's name, she will see additional information, including any saved customer contact information and any orders they've placed.

Check out this tip sheet for additional information!

How do I delete customers?

We recommend keeping customer lists from year to year, but there may be times when your Girl Scout will need to delete one more customers. To delete, click on the box in front of the customer's name and click on 'More…' and select 'Delete Customer'. A pop-up will appear asking your Girl Scout to confirm 'Yes'. Once selected, your window will refresh and the customer will no longer appear in the customer list.

Check out this tip sheet for additional information!

How do I export customers?

To export, select the customers on your list or click the checkbox for 'Select All'. Next, click the button 'More…' and select 'Export'. A pop-up will appear, click 'Export File' to proceed. A file will download to your computer with the name "DigitalCookieCustomers". You can rename the file, if you wish, and save it on your computer.

Check out this tip sheet for additional information!

Send marketing emails

How do I send marketing emails?

Need help with your Girl Scout's customer list and sending marketing emails? Check out this tip sheet!

To send emails to your customers, simply check the box in front of all the customers you want to reach, then click 'Send Marketing Email'. Next, select which of the emails you would like to send at this time: Open for business, There's still time to order cookies, or Thanks for your support.

To find out more about each of those emails and see a preview, go to the 'Connect with Customers' section. The preview only shows a default Girl Scout with generic council information, don't worry—the actual marketing email sent will use your Girl Scout's name, local council's name, and local council's Digital Cookie season end date.

In order to successfully send a marketing email:

  • Your Girl Scout's site must be published.
  • It must be within the timeframe of your local council's Digital Cookie sale.
  • You must have selected at least one customer.
  • At least one customer selected must have a valid email address. Please check all of your customer's email addresses for typos.
  • You must click the 'Send Marketing Email' button.

What happens after my Girl Scout sends marketing emails?

To see what a customer with a shipped order would see, check out this tip sheet.

To see what a customer with an In-Person delivery order would see, check out this tip sheet.

Some councils offer rewards to Girl Scouts who send marketing emails to a minimum number of unique customers. Note this is not the total amount of emails she has sent, but the number of unique customers she has emailed. This means if she sends an "Open for business!" email, a "There's still time to order cookies!" email, and a "Thanks for your support!" email to the same customer, it will only count once. For reward info, please check with your Girl Scout's troop leader.

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PARENTS AND GIRL SCOUTS
Cookie orders
Order types

Delivery and order types that are available on your Girl Scout's digital order card

There are several order types available for Digital Cookie. Please contact your local council if you do not see one of the below options available in your Girl Scout's Digital Order Card.

  • Shipped order: The cookies will be shipped directly to the customer and the shipping and handling fees will be based on the amount of packages purchased. For more information, check out this tip sheet!
  • In-Person delivery order: The cookies will be delivered by your Girl Scout to the customer's delivery address. All In-Person delivery orders must be approved by you (the parent). Please note, not all councils offer In-Person delivery. You may also opt out of this delivery method. For more information, check out this tip sheet!
  • Donated order: Donated cookies can be purchased separately or in combination with a Shipped or In-Person delivery order. The customer cannot choose which varieties of cookies to donate. The cookies will be donated to the charity your local council has selected. Please contact your local council for more information about the charity selected for this cookie season.

All of the above methods may be chosen by the customer on either the website or the mobile app version of Digital Cookie. In addition, the mobile app offers:

  • Cookies in hand: At a booth sale or through door-to-door sales, your Girl Scout's cookie customer can use this option to pay for their cookies with a credit card—for an immediate delivery of cookies on hand.

Cookie sales progress

The cookie sales progress bar hasn't updated.

While orders are shown in your Girl Scout's COOKIE ORDERS tab almost immediately, the order count do not update right away in her cookie sales progress bar in her HOME tab or her customer-facing cookie site. It may take up to 15 minutes for these numbers to be reflected in her cookie sales progress. A timestamp of the last time it was updated appears underneath the cookie sales progress bar.

The cookie sales progress bar on the HOME tab will always match what was last updated/saved under My Sales Goal, Packages Sold, and Packages to Sell. If your Girl Scout has updated her goal and/or offline sales, but not saved it, the numbers will not match.

In addition, her cookie sales progress bar on the customer-facing Digital Order Card will always be the latest version that was saved in the HOME tab.

How to update your Girl Scout's offline sales

If your Girl Scout's site has not yet been published:

  • Go to the COOKIE SITE SETUP tab. In Step 1, under SO FAR I HAVE SOLD, there is a box to fill in your offline sales.
  • Once the correct amount has been entered, click SAVE. Complete Steps 1 through 3.

If your Girl Scout's site has already been published:

  • Go to the HOME tab. Click "Packages Sold".
  • Update the number of packages sold under "Offline Sales" and click SAVE.

View orders

How to view orders

If you are in a ship-only council, you can view all of your Girl Scout's orders on the COOKIE ORDERS tab in the section 'Digital Cookie Online Orders'. This table displays all the completed online orders that have been donated, shipped, delivered or canceled.

If your council also offers In-Person delivery, you can view your Girl Scout's order of this type in the COOKIE ORDERS tab. You will see two main sections.

The top section, "Digital Cookie Orders to Deliver" contains two tables.

  • The first table is "Orders to be approve for delivery in person". As the parent/caregiver of your Girl Scout, you must approve or decline in-person delivery orders within 5 days of when the order was placed.
  • If you approve these orders, the orders will move down to the "Orders to deliver" section.
  • If you decline them, or if more than 5 days have passed without your approval, the orders will move down to the second subsection, under "Completed Digital Cookie Online Orders" section with the secondary delivery method chosen by the customer (either donation or cancellation).
  • The second table is "Orders to deliver". This is where you’ll find a list of orders that you have approved for delivery. These orders are waiting to be delivered in person by your Girl Scout.

The bottom section, "Digital Cookie Online Orders", contains one table.

  • "Completed Digital Cookie Online Orders" shows you all of your Girl Scout's orders that have been donated, shipped, delivered or canceled.

Approve orders / In-person delivery

Why you need to approve orders

  • If your council offers In-Person delivery, you will need to approve all of your Girl Scout's in-person delivery orders. You have 5 days to approve an order, otherwise it will automatically change to the customer's secondary delivery choice (either donate or cancel).
  • You can view the order details by clicking on the customer's name. You will see their delivery address and the number and of varieties they have ordered.

For more information about In-Person orders, check out this tip sheet.

If you don't want to approve the order

You should consider whether or not you feel comfortable and safe allowing your Girl Scout to deliver to the customer's home, the distance required to travel, and whether or not you and your troop leader will be able to get the cookies to fulfill the order. If any of those are not acceptable, you should decline the order.

How to decline the order

Orders can be declined from the COOKIE ORDERS tab. Select the order(s) you'd like to decline, then click the 'Decline Order' button. Alternatively, you can decline the order from the order details, after clicking on the customer's name.

How to approve the order

In-Person delivery orders can be approved from the COOKIE ORDERS tab. Select the order(s) you'd like to approve, then click the 'Approve Order' button. Alternatively, you can approve the order from within the order details, after clicking on the customer's name.

How to get inventory to fulfill the in-person delivery orders

Need quick instructions about In-Person delivery orders? Check out this tip sheet!

The inventory for your In-Person delivery orders comes from the initial order you place with your troop leader. It is important to communicate with your troop leader throughout the cookie season to ensure you have enough inventory to fulfill your orders. Your troop leader can also see on their Digital Cookie dashboard what cookies your Girl Scout needs to deliver in person.

Why in-person delivery is not showing as a delivery option on your Girl Scout's digital order card

If your customers do not see "Have Girl Scout deliver the cookies" as a delivery option on your Girl Scout's digital order card, it means your local council has chosen not to offer In-Person delivery. Your customers will only be able to purchase cookies that are shipped to them or donate cookies to the charity chosen by your local council.

Please note, your local council can also turn off In-Person delivery during the cookie season. If you no longer see it as a delivery option, please contact your local council for more information.

Change orders

My customers wants to add more cookies or change the number of packages in their orders.

All sales are final. Customers cannot change the cookie varieties or the number of cookie packages once their order has been placed. We do not offer refunds.

My customer entered the wrong shipping address, how can I help

If your customer needs to change their shipping address, they can do so on an order that has not been delivered or released for delivery. They will need to contact Customer Support as soon as possible. Please note, there is no guarantee we can change the shipping address during high traffic times. A fee may apply.

If the order has been sent out for delivery, they can attempt to intercept the delivery. Their shipping confirmation email will state whether their order was shipped via USPS or FedEx

Cancel orders

My customer wants to cancel their order.

All sales are final. Customers cannot cancel an order nor do we offer refunds.

The only two exceptions to this policy are:

  • An In-Person delivery order with a secondary delivery option of cancellation that was not approved by the parent within 5 days.
  • Incorrect orders/charges due to technical difficulties within Digital Cookie.

If one of your customers believes they have an incorrect order or have been incorrectly charged, please have them contact Customer Support.

Badges and learning
  • how to earn
  • games and videos
see FAQs
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PARENTS AND GIRL SCOUTS
Badges and learning
Badge and learning details

How to complete the badges

For quick instructions, check out this tip sheet .

If you're unable to complete a badge step

You may be attempting to access Digital Cookie with an unsupported browser. Supported browsers are:

  • IE 10+
  • Safari 7
  • Chrome 34+
  • FireFox v32+

Games that are offered on the Digital Cookie platform

There are two games on the Digital Cookie platform for Girl Scouts. Click on the 'LEARNING' tab to play!

  1. Cookie Crave is a 'match 3' game using Girl Scout Cookies. Girl Scouts earn "trefoils" (points) and then use them towards goals. The goals are examples of ways troops may use cookie money in real life. The game teaches resource allocation and budgeting and it becomes more complex as girls get older.
  2. Cookie Booth Bounce is a matching game using Girl Scout Cookies. Girl Scouts must match their inventory with the Girl Scout Cookie variety their customer wants. Once your Girl Scout earns 10 "trefoils" (points), they complete a level. There are different spending goals your Girl Scout can achieve.

What videos do you have on the site?

The videos can be found on the 'LEARNING' tab. Some of the videos may be tied to badge steps, Take Action projects, and how-to videos on setting up your Digital Cookie account.

Mobile app
  • orders
  • approvals
  • credit cards
see FAQs
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PARENTS AND GIRL SCOUTS
Mobile app
Mobile app details

What is the Digital Cookie mobile app?

Your Girl Scout can use the app to sell Girl Scout Cookies on her/your phone or tablet. This makes it easy for customers to order their favorites online, pay by credit card, and have cookies shipped right to their home! In the app during the sale, cookie fans can also check out cookie details, nutrition facts and baker information.

Your Girl Scout can also use the app to view her Digital Cookie platform profile, check her goal progress, access safety and selling tips, place a new cookie order for customers, and share her site URL via email. She should only share with cookie customers she or your family knows-safety first!

She will need her/your Digital Cookie platform login to get into this app. Remember, if she needs to use a secure Wi-Fi connection to place an order.

Where can I find and download the Digital Cookie mobile app?

  • Download the app now from the Google Play store
  • Download the app now from the iTunes store

I can't download the Digital Cookie mobile app from the Google Play store

Only devices running Android OS version 4.4.4 or 4.4.2 will be able to download the Digital Cookie mobile app from the Google Play store. If you do not have one of these versions and you wish to download the Digital Cookie mobile app, you will need to upgrade the operating system on your device.

I can't log into the Digital Cookie mobile app

  • Your Girl Scout will not be able to log into the Digital Cookie mobile app until her Digital Cookie site has been approved and published. Need help? Learn about setting up her cookie page .
  • Only Girl Scouts 13 and older, or parents of Girl Scouts 12 and younger, will be able to log into the mobile app.

How to use the Digital Cookie mobile app

Watch this training video to learn how to use the Digital Cookie mobile app.

  • Learn about mobile app shipped deliveries with this tip sheet.
  • Learn about mobile app In-person deliveries with this tip sheet.
  • Learn about mobile app Cookies in hand with this tip sheet (great for booth sales and door-to-door sales!).

If you have more questions about the mobile app

Please contact Customer Support .

Need more help? Contact customer support